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Wijaya, Djonathan (2021) Quality of electronic logistic services dan purchase intention dalam e-commerce retail = Peran katalis shopping satisfaction, payment option, gender dan return experience pada konsumen Bukalapak. Bachelor thesis, Universitas Pelita Harapan.
Chandra, Houman Darius (2021) Customer trust model: Pengaruh satisfaction dan e-service quality terhadap repurchase intention Lazada. Bachelor thesis, Universitas Pelita Harapan.
