Thesis

Amadea, Evelyn (2022) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction pada aplikasi BCA Mobile=The effect of product quality, service quality, environment quality, and product assortment on customer loyalty trough customer satisfaction of BCA Mobile application. Masters thesis, Universitas Pelita Harapan.

Amadea, Evelyn (2020) Pengaruh product quality, service quality, environment quality, dan product assortment terhadap customer loyalty melalui customer satisfaction restoran XO Suki Surabaya = The effect of product quality, service quality, environment quality, and product assortment on customer loyalty through customer satisfaction XO Suki restaurant Surabaya. Bachelor thesis, Universitas Pelita Harapan.