Thesis

Amellia, Amellia (2022) Pengaruh perceived quality, perceived value of cost, brand identification, lifestyle congruence, environment, brand experience terhadap customer satisfaction dan brand loyalty Apple. Masters thesis, Universitas Pelita Harapan.

Amellia, Amellia (2020) Pengaruh permintaan maaf, memperbaiki masalah, dan kompensasi yang diberikan terhadap kepuasan dan loyalitas pelanggan Traveloka = Effect of apology, fixing the problem, and compensation on customer satisfaction and loyalty on Traveloka. Bachelor thesis, Universitas Pelita Harapan.