Items where Author is "Anggrek, Steven Samuel"
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Thesis
Anggrek, Steven Samuel (2021) Analisis pengaruh technical quality, application quality, information quality, social influence, sources of credibility, customer experience, dan performance expectancy terhadap customer satisfaction dan trust dan pada akhirnya word-of-mouth pada pelanggan Aplikasi Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.