Items where Author is "Bonardy, Bong Alfian Sandro"
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Thesis
Bonardy, Bong Alfian Sandro (2009) Pengaruh tingkat respon universitas pada keluhan mahasiswa terhadap Students Complaint Satisfaction, Exit, and Negative Word of Mouth Intentions : studi empiris pada mahasiswa jurusan manajemen angkatan 2008 Universitas Pelita Harapan Karawaci. Bachelor thesis, Universitas Pelita Harapan.