Items where Author is "Carissa, Stella"
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Thesis
Carissa, Stella (2021) Analisis pengaruh E-service quality terhadap e-loyalty melalui e-satisfaction dengan website familiarity sebagai variabel pemoderasi pada perusahaan gojek = Analysis of e-service quality effect on e-loyalty through e-satisfaction with familiarity website as a moderating variables in gojek company. Bachelor thesis, Universitas pelita harapan.