Hermanto, Kevin, Christanto, Budi and Walukow, Priskila C. (2020) The Influence of ewom characteristics on online repurchase intention mediating role of trust: case study of Zalora. Masters thesis, Universitas Pelita Harapan.

Christanto, Budi (2016) How brand evaluation, trust, satisfaction, and brand relationship as predictors of brand loyalty : a case study of undergraduate students in universitas pelita harapan. Bachelor thesis, Universitas Pelita harapan.