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Chrysilla, Daesy (2017) Penentuan teknik pengambilan sampel melalui penelitian hubungan citra merek dan kepuasan pelanggan terhadap loyalitas konsumen di kedai kopi cotive working space & coffee = Determining the Best Probability Sampling Technique by Examining the Correlation of Brand Image and Customer Satisfaction to Customer Loyalty in Cotive Working Space & Coffee. Bachelor thesis, Universitas Pelita Harapan.