Sumendap, Cheryl Engelin, Susanti, Didy and Daryanto, Gloria Sintia (2019) Pengaruh pemasaran pengalaman (experiential marketing) dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan (studi pada Ikea Alam Sutera) = The effect of experiential marketing and service Quality of customer loyalty through customer Satisfaction ( study case in ikea alam sutera). Bachelor thesis, Universitas Pelita Harapan.