Items where Author is "Dewi, Verina"
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Thesis
Chan, Pit Shing, Angelina, Tania and Dewi, Verina (2020) Pengaruh e-service quality dan e-recovery service quality terhadap e-customer loyalty perusahaan e-commerce Lazada yang dimoderasi oleh e-satisfaction. Bachelor thesis, Universitas Pelita Harapan.