Thesis

Elvina, Michelle (2022) Analisis pengaruh pre-flight service quality, in-flight service quality, post-flight service quality dan covid-19 protocol service quality terhadap passenger satisfaction dan passenger loyalty pada penumpang maskapai lion air di Medan = Analysis of the influence of pre-flight service quality, in-flight service quality, post-flight service quality and covid-19 protocol service quality towards passenger satisfaction and passenger loyalty of lion air passenger in Medan. Masters thesis, Universitas Pelita Harapan.

Elvina, Michelle (2021) The influence of service quality towards customer satisfaction at Mikie Funland, Berastagi. Bachelor thesis, Universitas Pelita Harapan.