Items where Author is "Florensia, Vivianta"
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Thesis
Thongson, Grace Jelian, Darmawan, Iron Wesly and Florensia, Vivianta (2020) Pengaruh internet banking service quality terhadap e-customer satisfaction dan e-customer loyalty terhadap lembaga keuangan (bank BCA, Mandiri, dan BNI). Bachelor thesis, Universitas Pelita Harapan.