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Gani, Ervina Abdul (2022) Analisis pengaruh technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, dan social support quality terhadap overall perceived service quality, patient satisfaction, dan behavioral intention pada pasien Beaudent Surabaya = Analysis of the influence of technical quality, procedural quality, infrastructural quality, interactional quality, personnel quality, and social support quality on perceived service quality, patient satisfaction, and behavioral intention in Beaudent patients in Surabaya. Masters thesis, Universitas Pelita Harapan.
