Items where Author is "Guinior, Steven"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Number of items: 1.
Guinior, Steven (2018) Pengaruh operant dan operand service quality terhadap customer loyalty melalui customer engagement dan customer satisfaction (studi pada nasabah bank cimb niaga di Surabaya). Bachelor thesis, Universitas Pelita Harapan Surabaya.