Items where Author is "Gunawan, Lisa"
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Thesis
Gunawan, Lisa (2024) Analisis pengaruh kualitas pelayanan, kepercayaan, dan kepuasan terhadap niat berkunjung ulang pasien poliklinik rawat jalan rumah sakit XYZ di kota Surabaya = Analysis of the influence of service quality, trust, and satisfaction on outpatient clinic patients' revisit intention at Hospital XYZ in Surabaya. Masters thesis, Universitas Pelita Harapan.