Handayani, Hapsari (2023) Pengaruh service quality terhadap patient satisfaction, patient trust dan perceived value serta dampaknya pada patient loyalty dan recommendation intention (studi pada pengguna mobile telemedicine di JABODETABEK). Masters thesis, Universitas Pelita Harapan.

Handayani, Hapsari (2023) Pengaruh service quality terhadap patient satisfaction, patient trust, perceived value serta dampaknya pada patient loyalty dan recommendation intention (studi pada pengguna mobile telemedicine di JABODETABEK) = The impact of service quality on patient loyalty and recommendation intention through patient satisfaction, patient trust and perceived value (a case study on mobile telemedicine user in JABODETABEK). Masters thesis, Universitas Pelita Harapan.