Items where Author is "Ihsan, Matthew Prasetya"
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Ihsan, Matthew Prasetya (2021) The Readiness and the implementation of mitigation plan of a hotel: a study on Hotel Chains in Jakarta. Masters thesis, Universitas Pelita Harapan.
Ihsan, Matthew Prasetya (2018) The impact of airlines service quality towards loyalty through passenger satisfaction: a case from Singapore Airlines. Bachelor thesis, Universitas Pelita Harapan.