Items where Author is "Irvan, Henricus."
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Jump to: Thesis
Number of items: 1.
Thesis
Irvan, Henricus. (2008) Pentingnya penanganan kritik konsumen oleh Outbound Tour Department untuk mempertahankan loyalitas konsumen di Wita Tour, Jakarta. Bachelor thesis, Universitas Pelita Harapan.