Items where Author is "Kalista, Ivana Happy"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Number of items: 1.
Kalista, Ivana Happy (2021) Perceived complaint handling quality, customer effort dan quality of service terhadap kepuasan agen di PT. Pertamina Patra Niaga Area Jawa Timur. Masters thesis, UPH Surabaya.