Items where Author is "Kentas, Kezia Marmina"
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Thesis
Kentas, Kezia Marmina (2022) Analisis pengaruh substantive servicescape dan communicative servicescape terhadap positive emotion dalam membentuk perceived value yang pada akhirnya mempengaruhi word of mouth konsumen bobobox di Malang. Bachelor thesis, Universitas Pelita Harapan.
