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Khumarga, Ridge Romario (2018) Pengaruh persepsi kualitas pelayanan terhadap persepsi nilai, kepuasaan pelanggan, dan loyalitas pelanggan bengkel Toyota Auto 2000 Jabodetabek = Influence of perceived service quality to perceived value, customer satisfaction, and customer loyalty on Toyota Auto 2000 workshop at Jabodetabek. Bachelor thesis, Universitas Pelita harapan.