Kitzie, Valencia Clayra, Tamin, Angeline and Kadir, Prischila (2020) The influence of brand experience, service quality and perceived value on word of mouth through loyalty in Siloam Hospitals Indonesia = Pengaruh pengalaman merk, kualitas service dan perceived value pada word of mouth melalui loyalitas di rumah sakit Siloam Indonesia. Bachelor thesis, Universitas Pelita Harapan.