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Kristiyuanto, Esperanza Erents (2020) Pengaruh efektivitas dan efisiensi penerapan e-Faktur, sanksi PPN, dan pelayanan fiskus terhadap kepatuhan pengusaha kena pajak di Kota Surabaya = The effectiveness and efficiency of the application of e-invoice, vat sanctions, and tax authorities on compliance of taxable entrepreneur in the city of Surabaya. Bachelor thesis, Universitas Pelita Harapan.