Items where Author is "Kumala, Richard Intan"
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Thesis
Kumala, Richard Intan (2021) Analisis pengaruh aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction terhadap customer loyalty melalui overall satisfaction pada pelanggan aplikasi Tokopedia di Surabaya = analysis of aesthetic performance, functional performance, hedonic satisfaction, utilitarian satisfaction towards customer loyalty through overall satisfaction on Tokopedia application customer in Surabaya. Bachelor thesis, Universitas Pelita Harapan.