Items where Author is "Kusuma, Ilona Wangsa"
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Thesis
Kusuma, Ilona Wangsa (2014) Strategi customer relationship management Nanny's pavillon Alam Sutra dalam rangka membangun loyalitas pelanggan = Nanny's pavillon Alam Sutra's customer relationship management strategy in building customer's loyality. Bachelor thesis, Universitas Pelita Harapan.