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Lakhwani, Mohit Amardas (2019) The effect of perceived usefulness, easemof use, service quality and application quality on customer satisfaction towards customer loyalty of grab car in surabaya. Masters thesis, Universtitas Pelita Harapan.
Lakhwani, Mohit Amardas (2017) Analysis of price, car model, safety, brand towards buying decision of uber in Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.