Thesis

Lakhwani, Pooja Amar (2018) The effect of physical quality, staff behavior, brand identification and lifestyle congruence towards brand loyalty as mediated by customer satisfaction in starbucks Surabaya. Masters thesis, Universtitas Pelita Harapan.

Lakhwani, Pooja Amar (2016) The effect of trailers, star power, word of mouth and critics review towards watching ‘my stupid boss’ decision in xxi ciputra world Surabaya. Bachelor thesis, Universtitas Pelita Harapan.