Items where Author is "Lawrence, Valentino"
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Thesis
Lawrence, Valentino (2023) Pengaruh desain aplikasi, pemenuhan, layanan pelanggan, serta privasi dan keamanan, terhadap loyalitas pelanggan generasi z di Medan dalam konteks Gojek dengan kepuasan dan kepercayaan pelanggan sebagai variable intervening = The influence of apps design, fulfilment, customer service and privacy/security on Gojek gen-z customer loyalty in Medan with the customer satisfaction and customer trust as the intervening variable. Masters thesis, Universitas Pelita Harapan.