Items where Author is "Liestyawan, Grace"
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Thesis
Liestyawan, Grace (2020) Analisa faktor-faktor yang mempengaruhi customer trust, customer satisfaction dan customer loyalty pada pelanggan Shopee di Surabaya = Analysis factors that affecting customer trust, customer satisfaction and customer loyalty on Shopee customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.