Items where Author is "Loa,, Hendry."
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Thesis
Loa,, Hendry. (2004) Pentingnya kualitas pelayanan dalam menigkatkan kepuasan pelanggan : suatu tinjauan terhadap reservasi tiket selama high season di kantor cabang PT. Lion Tour Kelapa Gading. Bachelor thesis, Universitas Pelita Harapan.