Items where Author is "Lorenzo, Steven"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Jump to: Thesis
Number of items: 1.
Thesis
Lorenzo, Steven (2020) Word of mouth dan electronic word of mouth sebagai konsekuensi kepuasan pelanggan terhadap hotel bintang 5 di DKI Jakarta. Bachelor thesis, Universitas Pelita Harapan.