Items where Author is "Lourens, Vincentius Rafael"
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Thesis
Lourens, Vincentius Rafael (2022) Analisis pengaruh promotion, tangible reward, interpersonal communication, dan preferential treatment terhadap customer gratitude yang membentuk behavioural loyalty dari pelanggan miniso di galaxy mall 3 Surabaya. Bachelor thesis, Universitas Pelita Harapan.