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Wirawan, Stevany Wirawan and K, Benedicta Clara and Margaretha, Fransisca (2022) Laporan seminar hasil pengaruh service quality terhadap customer loyalty pada hotel berbintang lima di provinsi Bali. Bachelor thesis, Universitas Pelita Harapan.
K, Benedicta Clara and Margaretha, Fransisca and Wirawan, Stevany Elizabeth (2022) Pengaruh service quality terhadap customer loyalty pada hotel berbintang lima di provinsi Bali. Bachelor thesis, Universitas Pelita Harapan.
Margaretha, Fransisca and K, Benedicta Clara and Wirawan, Stevany Elizabeth (2022) Webinar Edukasi Kualitas Layanan bagi SML UMKM Centre BSD = Webinar Improving Service Quality Through 5 Dimensions of Service Quality at SML UMKM Center BSD. Bachelor thesis, Universitas Pelita Harapan.
