Marvin, Sean (2019) Analisis pengaruh experential quality terhadap behavioral intentions melalui percieved value, trust, dan experential satisfaction pada pelanggan the original barbershop di surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Marvin, Sean (2018) Analisis pengaruh platform quality, interaction quality, dan outcome quality terhadap intention to continue using melalui service satisfaction pada pelanggan gojek di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.