Items where Author is "Mellenia, Jesslyn"
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Thesis
Mellenia, Jesslyn (2024) Pengaruh kualitas pelayanan, komunikasi,kepercayaan merek, dan kepercayaan pasien kepada dokter terhadap loyalitas pasien dimediasi dengan kepuasan pasien di Rumah Sakit Hermina Arcamanik = The influence of service quality, communication, brand trust, and patient trust in doctors on patient loyalty mediated by patient satisfaction at Hermina Arcamanik Hospital. Masters thesis, Universitas Pelita Harapan.