Items where Author is "Nedyantani, Kenes Putri"
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Thesis
Nedyantani, Kenes Putri (2013) Analisis pengaruh kualitas layanan dan konsep diri konsumen terhadap loyalitas pelanggan melalui sikap konsumen dan proses pembelian pelanggan natasha skin care cabang kertajaya di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.