Items where Author is "Norasiya, Milka"
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Thesis
Norasiya, Milka (0024) Analisis pengaruh overall service quality pada intention to recommend dengan mediasi patient satisfaction dan moderasi clinic image (studi pada Klinik Z Glow®) = Analysis of the influence of the overall service quality on intention to recommend with mediation of patient satisfaction and clinic image moderation (study on Z Glow clinic). Masters thesis, Universtas Pelita Harapan.