Items where Author is "Novianna, Novianna"
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Thesis
Novianna, Novianna (2008) Pengaruh dimensi-dimensi kualitas jasa Universitas Pelita Harapan terhadap loyalitas mahasiswa Universitas Pelita Harapan : kepuasan mahasiswa sebagai variabel intervening. Bachelor thesis, Universitas Pelita Harapan.