Items where Author is "Octavia, Yemima"
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Octavia, Yemima (2021) Analisis pengaruh application design, customer service, security/privacy, fulfillment terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan aplikasi SOCO by Sociolla di Surabaya = Analysis of application design, customer service, security/privacy, fulfillment on customer loyalty through customer satisfaction and customer trust on customer application SOCO by Sociolla in Surabaya. Bachelor thesis, Universitas Pelita Harapan.