Items where Author is "Octavianus, Edwin Lukas"
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Thesis
Octavianus, Edwin Lukas (2018) Analisis physical enviroment,interaction with staff, dan interaction with other customer terhadap costumer loyalty melalui customer delight dan costumer satisfaction pada pelanggan “boncafe” di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.