Items where Author is "Oktavia, Heni"
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Thesis
Oktavia, Heni (2020) ANTESEDEN DAN KONSEKUENSI DARI EMOSI POSITIF PELANGGAN PADA PERUSAHAAN INDUSTRI RITEL DI TRANSMART INDONESIA = ANTESEDENTS AND THE CONSEQUENCES OF CUSTOMER POSITIVE EMOTIONS IN THE RETAIL INDUSTRY COMPANY IN TRANSMART INDONESIA. Bachelor thesis, Universitas Pelita Harapan.