Items where Author is "Osok, Maldini Virzinia Veroso"
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Osok, Maldini Virzinia Veroso (2022) Analisis pengaruh compliance, assurance, reliability, tangibility, empathy, responsiveness, insurance system, sincerity terhadap customer satisfaction dan customer loyalty pada pasien BPJS di Rumah Sakit Islam Jemursari Surabaya. Masters thesis, Universitas Pelita Harapan.