Items where Author is "Purba, Tarcisia Serafina"

Thesis

Denny, Denny and Natania, Natania and Purba, Tarcisia Serafina (2020) Pengaruh e-service quality dan customer satisfaction terhadap customer loyalty yang dimoderasi oleh customer perceived value pada bukalapak = Effect of e-service quality on customer satisfaction and customer loyalty: moderate effect of customer perceived value towards bukalapak. Bachelor thesis, Universitas Pelita Harapan.