Items where Author is "Samudera, Kefas Christy"
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Thesis
Samudera, Kefas Christy (2018) Analisis pengaruh service quality, consumer innovativeness dan service switching cost terhadap service loyalty melalui service satisfaction pada pengguna maskapai garuda indonesia di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.
