Items where Author is "Santoso, Kevin"
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Thesis
Santoso, Kevin (2020) Pengaruh kualitas layanan dan kepercayaan terhadap loyalitas konsumen dimediasi oleh kepuasan konsumen pada hotel bintang 5 di Semarang = Influence on service quality and trust to customer loyalty mediated by customer satisfaction at 5 star hotels in Semarang. Bachelor thesis, Universitas Pelita Harapan.