Items where Author is "Saputri, Hartini"
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Thesis
Saputri, Hartini (2000) Pengaruh mutu layanan terhadap kepuasan konsumen p. Bachelor thesis, Universitas Pelita harapan.
Saputri, Hartini (1999) Divisi training and branch support Bank Lippo : tinjauan mengenai fungsi, peranan, dan kegiatan yang dilakukan. Bachelor thesis, Universitas Pelita Harapan.