Items where Author is "Sembiring, Joy Emmanuella Boru"
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Sembiring, Joy Emmanuella Boru (2023) Analisis pengaruh application design, customer service, security and privacy, fulfillment, dan overall e-service quality terhadap customer loyalty melalui customer satisfaction pada pelanggan Zalora di Surabaya. Bachelor thesis, Universitas Pelita Harapan.