Items where Author is "Sembodo, Gabriel Nathania"
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Thesis
Sembodo, Gabriel Nathania (2020) Analisis pengaruh efficiency, order management, customer service, personalization, trust, product description, product presentation, entertainment value, dan application appearance terhadap e-satisfaction dalam membentuk e-loyalty pada pelanggan Shopee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.