Items where Author is "Septyani, Clauvia"
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Thesis
Septyani, Clauvia (2022) Analisis pengaruh site organization, reability, responsiveness, user friendliness, personal need, dan efficiency terhadap electronic customer satisfaction dan electronic customer loyalty pada nasabah m-banking Bank Mestika di kota Medan. Masters thesis, Universtitas Pelita Harapan.
Septyani, Clauvia (2021) The effect of brand image towards customer satisfaction at PT.Bank Mestika Dharma, Zainul Arifin Head Office Medan. Bachelor thesis, Universitas Pelita Harapan.