Thesis

Setio, Ivan (2019) Analisis pengaruh variable construed external image, perceived salesperson characteristics, perceived company characteristics terhadap customer extra role behaviors melalui customer company identification pada pelanggan hypermart di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Setio, Ivan (2018) Analisis pengaruh system quality, information quality dan service quality terhadap customer loyalty melalui user satisfaction pada pelanggan m-bca di Surabaya. Bachelor thesis, Universitas Pelita Harapan Surabaya.

Setio, Ivan (2010) An Analysis of the relationship between franchisor and franchisee : case of death by chocolate. Bachelor thesis, Universitas Pelita Harapan.